Don't Forget About Your Valuable Retention Tool - Stay Interviews
Exit interviews are common amongst many Irish workforces. They are used to determine what prompted an employee to leave and to provide a final chance to persuade them to stay. Stay interviews give an organisation an opportunity to assess what improvements can be made now to avoid further resignations. They provide a more personal platform than what is currently in place from engagement or satisfaction surveys. It also allows for the building of trust between employees and managers, where both parties can discuss ideas.
A stay interview conducted between a manager and an employee can give an overview of what encourages the person to stay, the improvements that can be made, and what caused them to look for external opportunities. Identifying these issues early and acting on them contributes to long-term retention, increased motivation, improved productivity, and overall success for both the business and its people.
What should a stay interview look like?
Interviews don’t need to be long; they can be completed in as little as 20 minutes. Key questions to cover in the meeting could be what employees look forward to and what they dread about work each day, whether they would recommend the company to others, what would make their role more satisfying and how they would like to be recognised and valued.
What happens after a stay interview?
Organisations that decide to conduct stay interviews should remember that their workforce will expect an outcome so be prepared to implement positive changes. Failure to do so can increase frustrations amongst staff and make them feel that their voice is not heard.
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